Refund and Cancellation Policy

At CyberiLabs, we strive to provide the best quality services to our customers. However, we understand that there may be situations where you need to request a refund or cancel a service. Please read our refund and cancellation policy carefully.

Refund Policy:

1. Course Refunds:

• If you wish to request a refund for a course, you must do so within 10 days from the date of purchase.
• To be eligible for a refund, the course must not have been accessed or completed.
• Refunds will be processed using the same payment method used for the original purchase.
• Refunds may take 10 business days to be credited back to your account. 

2. Service Refunds:

• For services like consulting or cybersecurity assessments, refunds may be requested within 10 days from the date of purchase.
• If work has already commenced on the service, a pro-rated refund may be issued based on the work completed.

3. Instructor-Led Workshops and Training:

• Refund requests for instructor-led workshops or training sessions must be made at least 10 days before the scheduled start date.
• After this period, no refunds will be granted.

Cancellation Policy:

1. Course Cancellations:

• You can request the cancellation of a course within 10 days from the date of purchase.
• A cancellation fee may apply, and the remaining course fee will be refunded.
• Once a course has been accessed or completed, it cannot be canceled.

2. Service Cancellations:

• For consulting or cybersecurity assessment services, you may request a cancellation within 10 days from the date of purchase.
• If work has already commenced, a pro-rated fee may be retained based on the work completed.

3. Instructor-Led Workshops and Training:

• Cancellations for instructor-led workshops or training sessions must be made at least 10 days before the scheduled start date.
• Cancellations made after this period may not be eligible for a refund.

Contact Information for Refunds and Cancellations:

If you wish to request a refund or cancel a course, please contact our customer support team at sales@cyberilabs.com. Our team will guide you through the process and address any questions you may have.

Note: CyberiLabs reserves the right to update and modify this Refund and Cancellation Policy at any time. It’s advisable to review this policy periodically for any changes.

Last Updated: 14-10-2023